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Customer Service FAQs

The auction has finished, and I haven’t received my invoice.

Typically, invoices are sent out within 1-2 hours after the auction concludes. Your invoice will be sent to the email provided upon registration. If you have not received your invoice, it could have ended up in your junk mail / spam. Your invoice will be sent from [email protected]. Sometimes companies have firewalls that block our emails so please feel free to contact our office using the form above to request your invoice to be resent. You can also verify your winning lots through “Won Lots” under “My Bidspotter” located in the top right corner or your Bidspotter account.

If you participated in a 2-day online auction, we send invoices at the conclusion of the second day. We do not send invoices for each day or before the entire auction is complete.

For invoice related inquiries, submit the form above by choosing “Customer Service” in the topic dropdown and type “Invoice” in the subject box or call 888-243-6161 and press 1 for Customer Service.

Why am I being charged sales tax when I submitted my Tax ID to Bidspotter?

Invoices will include all applicable sales, use, and other taxes due to any federal, state, or local taxing authority. Taxes shall be in addition to the sale price and shall be paid to Integra at the time of sale of the purchased assets. To receive the benefit of any tax exemption, the buyer must supply Integra Asset Solutions with a properly completed sales tax exemption certificate that is accepted by the state in which the auction is taking place. All exemption certificates must be submitted to Integra for acceptance and approval prior to any invoice adjustment of said taxes.

Please send your exemption certificate to [email protected] for review and approval.

Where can I find the Buyer's Release Form?

A buyer release form must be completed and supplied to onsite personnel if someone other than the registered bidder is picking up auction purchases. Click here to download.

Buyers are responsible for removing all purchased lots, including all associated parts, components, and accessories, if applicable, from site by removal deadline. Buyers with items left on site after deadline are subject to fines or could be subject to abandonment of their purchased items with no further recourse.

Where can I find the removal information?

All necessary information pertaining to the onsite removal process will be included with your invoice. We also post sale specific removal information for each auction. You can find contact information, removal deadlines, etc., under the “Terms” tab on our webpage or under the “Important Information” on the Bidspotter sale page.

Items weighing more than 100 pounds must be removed by a qualified, insured rigger. Any person, buyer, or rigger, performing removal shall provide proper insurance.

Please send an email to [email protected] to request the insurance requirements for the auction you participated in. We will require separate COI’s for all parties involved.

What are my payment options?

Payment options are always provided with your invoice. Please check your junk/spam folder for your invoice and payment instructions or contact our office if you cannot locate it.

ALL PURCHASES MUST BE PAID IN FULL WITHIN 48 HOURS UPON RECEIPT OF INVOICE. Invoices will be e-mailed, typically within 1-2 hours after the Sale closes. All payments must be made by Cashier’s Check or Company Check with Bank Letter of Guarantee, Wire Transfer or Credit Card. We do not accept any payments onsite.

Checks must be made payable to Integra Asset Solutions, LLC. Failure to send the bank letter of guarantee will delay processing for a minimum of 3 business days. You will be unable to remove your purchases until the check clears. Checks must be mailed to: Integra Asset Solutions, 2000 Center Drive, Colab Suite, Hoffman Estates, IL 60192.

Credit card payments will also be accepted up to a $2,000.00. Any attempted transactions over $2,000 will be rejected. Credit card payments are subject to a convenience fee of 3%. We do not automatically process credit card payments with the information you provided to Bidspotter upon registration. You must complete your credit card payment through the link included in the email with your invoice.

Integra reserves the right to resell Purchased Assets if the proper deposit is not received at or before the time of sale, or if the payment in full is not received within 48 hours of receipt of invoice.

How do I bid online?

To bid online in one of our auctions, you must register at least 24 hours in advance through To register, go to the Integra Auctions page and find the auction you are interested in, click the “Registration” button. This will redirect you to the BidSpotter website, where you will click “Sign Up to Bid” . Follow the instructions to complete your registration. If you have questions or need assistance, visit the BidSpotter Help Desk or contact their customer support 1-866-597-2437 or start a live chat.

2000 Center Drive, Colab Suite, Hoffman Estates, IL 60192

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